Fabrications Projects Specialist |
| Location: | Hayward, CA |
| Employment Type: | Full Time |
| Description: | To act as the main point of contact in managing the customer quote and order process from start to finish, including coordinating with internal and external contacts as needed to facilitate all aspects of each customer project as assigned by supervisor. |
| Duties: | Manages all elements in creating and completing complex customer orders from start to finish: stocklisting, open orders, quotes, returns, claims, pricing discrepancies, expedited purchases/orders, loose material substitutions, etc.
Determines margins, freight costs, pipe costs, and other financial elements based on pre-defined pricing strategies.
Manages daily production meetings: developing load and production schedules; reviewing open back orders and expected receipts and truck schedule with other managers.
Schedules shipment of product with regard to customer requirements and cost to branch.
Manages all elements associated with establishing and maintaining contract pricing for customers.
Negotiates pricing and material deadlines.
Acts as main point of contact within branch for customers as assigned by supervisor, including following up on lost quotes, being available to the CSRs to help resolve daily issues arising with customers and departments, managing complex problem resolution, and fielding inquiries and orders when Customer Service Representatives are not available.
Reports abilities and or deficiencies in processes.
Gathers data and reports information.
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| Qualifications: | Minimum 2-yr degree in a technical field or 4-5 years previous experience in industry required.
Minimum 2 years project management experience required.
Minimum 2 years experience in a customer service/order entry role required.
Experience with JDE, Hydralist, and other Viking systems preferred.
Fabrication listing experience preferred.
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