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Customer Service Representative - CA R

Location:Riverside, CA
Exempt/Non-Exempt:Non-Exempt
Employment Type:Full Time
Description:Answers customer questions regarding products and services such as pricing, availability, and shipping information.
Duties:

 

  • Receives and processes orders, requests for quotation, returns, and credits in a manner consistent with company policies and standards.
  • Works with sales, credit, inventory control, warehousing personnel, and other various departments to facilitate the needs of the customer.
  • Minimizes the number of shipments while minimizing expenses incurred to meet the delivery requirements of the customer.
  • Investigates order entry, shipping, and billing errors and coordinates solutions with the appropriate departments by taking ownership of the situation.
  • Understands the technical aspects of products and services to a degree that effectively facilitates the order process.
  • Effectively communicates orally and in writing in a business-like and professional manner.
  • Follows up with customers to ensure they are kept informed of the status of their requests
  • Completes training curriculum while demonstrating an acceptable level of competence as defined by management.
  • Follows all company policies and procedures.
  • Handles additional tasks necessary to fulfill the needs of the company and the customer as deemed by the Manager of Inventory Replenishment or Director of Supply Chain.
  • Prepares documentation according to the company's exports compliance policy when quoting, selling or shipping product outside of the U.S.
  • Coordinates the importation of product being returned from customers outside of the U.S. according to company procedures.
  • Performs other duties as assigned.

 

Qualifications:

 

  • Minimum of 6 months of Customer Service or Sales experience.
  • Basic typing and keyboard skills.
  • Basic computer skills. MS Windows and MS Office skills are a plus.
  • Minimum of 1 year working in a multitask environment while under time constraints.
  • Basic arithmetic skills. Must work well with whole numbers, fractions, decimals, and measurements.

 



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