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Customer Service Representative - Phoenix, AZ

Location:Phoenix , AZ
Exempt/Non-Exempt:Non-Exempt
Benefits:Medical, dental, vacation, holiday pay, 401k, life insurance
Employment Type:Full Time
Description:To act as the main point of contact in answering customer questions regarding products and services such as pricing, availability, and shipping information. To enter customer orders per their specifications.
Duties:
  • Receives and processes orders, requests for quotation, returns, and credits in a manner consistent with company policies and standards.
  • Works with sales, credit, inventory control, warehousing personnel, and other various departments to facilitate the needs of the customer.
  • Minimizes the number of shipments while minimizing expenses incurred to meet the delivery requirements of the customer.
  • Investigates order entry, shipping, and billing errors and coordinate solutions with the appropriate departments by taking ownership of the situation.
  • Understands the technical aspects of products and services to a degree that effectively facilitates the order process. Keeps all literature and technical information current and accessible as it relates to products and services offered.
  • Effectively communicates orally and in writing in a business-like and professional manner.
  • Promotes additional sales of products and services related to orders received from customers.
  • Follows up with customers to ensure they are kept informed of the status of their request.
  • Completes training curriculum while demonstrating an acceptable level of competence as defined by management.
  • Follows all company policies and procedures.
  • Handles additional tasks necessary to fulfill the needs of the company and the customer as deemed by the Customer Service Supervisor or Branch Manager.
Qualifications:
  • Degree or compatible skills experience required in business-related field, supply chain, operations, logistics, or similar.
  • Strong organizational, communication, and computer skills, including MS Office.
  • JD Edwards World and/or AS/400 preferred.
  • 2-4 years Customer Service experience in manufacturing or industrial environment.

 



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